Shipping policy

Where we ship

We ship across India, to all serviceable PIN codes.

We also ship to selected international destinations across the Gulf Cooperation Council countries, Europe and the United States, subject to our courier partners servicing your address. Availability is confirmed at checkout. Please read the international section below before ordering.

Order processing

Orders are dispatched within 2 business days of the order being placed and payment being confirmed. Business days are Monday to Friday and exclude public holidays. An order placed on a Saturday, Sunday or public holiday is processed on the next business day.

During product launches, festive periods and sale events, dispatch may take a little longer. We will say so on the website when that is the case.

Delivery charges within India

• Orders of ₹1,000 and above: free delivery.
• Orders below ₹1,000: a flat delivery charge of ₹50, shown at checkout before you pay.

The order value is calculated after any discounts have been applied.

Delivery timelines within India

These are estimates provided by our delivery partners, not guarantees. Once a parcel leaves our warehouse it is in the courier's hands, and transit times can be affected by weather, local disruption, regional holidays and other factors outside our control.

Cash on Delivery

Cash on Delivery is available on orders up to ₹2,000 in value, at serviceable PIN codes. Availability is confirmed at checkout. If the option does not appear for your address, COD is not available there, and the order can be placed as a prepaid order instead.

Orders above ₹2,000 must be prepaid.

Please keep the exact amount ready for the delivery executive. If a COD order is repeatedly refused at the door or remains undelivered, we may restrict Cash on Delivery on future orders from that address or contact number.

Tracking your order

As soon as your parcel is dispatched we will send you a tracking link and consignment number by email and SMS. Tracking can take up to 24 hours to begin updating after dispatch.

International orders

We are glad to send Marraké beyond India. Please read this section carefully before ordering.

• Shipping charges are paid by you. International delivery charges are calculated at the courier's actual rate and displayed at checkout. They are borne entirely by the customer, are not included in the product price, and do not qualify for our free-delivery threshold.
• Dispatch is within 2 business days, the same as domestic orders.
• Transit time is determined entirely by the courier and by customs in the destination country. We have no visibility into or control over how long this takes. We are therefore unable to offer a delivery estimate or guarantee a delivery date for international orders.
• Customs duties, import taxes, VAT or GST and clearance fees levied by the destination country are the customer's responsibility. They are not included in the amount you pay us and are collected separately by the courier or the customs authority.
• If a parcel is refused, unclaimed, or returned because import charges were not paid, the shipping cost is not refundable, and any return costs will be deducted from any amount due to you.
• Some countries restrict the import of cosmetics. It is the customer's responsibility to check that our products may lawfully be imported into their country before ordering.
• Cash on Delivery is not available on international orders.

Your delivery address

Please check your address and phone number carefully at checkout. We can only change an address before dispatch, so write to customer@marrake.in immediately if something is wrong. We are unable to take responsibility for parcels delivered to an incorrect address supplied by the customer, and re-shipping will be chargeable.

Failed delivery attempts

Our couriers make up to three delivery attempts. If all three fail, or the parcel is unclaimed, it is returned to us. We will contact you to arrange re-delivery, which will be chargeable, or issue store credit for the product value less any shipping costs already incurred.

Delays and lost parcels

If your parcel has not moved in tracking for more than 7 business days, or has not arrived well past the estimate, write to us with your order number. We will raise an investigation with the courier. If a parcel is confirmed lost in transit, we will send a replacement at no cost to you.

We are not liable for delays caused by events beyond our reasonable control, including weather, natural events, strikes, transport disruption, civil unrest and the actions of government authorities.

Questions

Email customer@marrake.in and we will help.